Introduction & Our Privacy Commitment
At Stake Casino we take the protection of player information seriously. We collect and handle personal details only as needed to run our platform and meet regulatory requirements from our license in Curaçao. This page explains what data we gather, why we need it, and how we keep it safe. Our focus stays on clear communication so you know what to expect when you use our services.
The Information We Collect
During registration we ask for basic account details such as your email address, username, and password. You may also enter a bonus or referral code if you have one. After sign up we require email verification to activate the account. For withdrawals and bonus activation we ask for KYC identity verification documents as listed in our registration process.
Payment information comes into play when you deposit or withdraw. Our supported methods include cryptocurrency and MoonPay. These details allow us to process transactions and keep records required by our license holder, Antillephone / Curaçao Gaming Authority. We collect only the information necessary for these steps and do not request extra fields without a clear purpose.
How We Use Your Data
We use the information gathered to manage your account, process deposits and withdrawals, and verify your identity. This helps prevent fraud and meets the legal obligations tied to our Curaçao license. Account creation steps such as email verification and KYC checks rely on the data you provide during registration.
Transaction records from cryptocurrency and MoonPay payments stay in our systems so we can complete requests and respond to any issues. We keep these uses limited to what the platform requires for smooth operation and compliance. No other purposes are added without a direct connection to running the casino.
Data Sharing & Third Parties
We share data only with parties needed to operate the site. This can include payment processors for cryptocurrency and MoonPay transactions, game providers, and the regulatory body that oversees our Curaçao license. These partners receive the minimum details required to perform their roles.
We do not add unrelated third parties to the list. Sharing happens strictly for account management, transaction handling, and legal compliance. Players can ask questions about specific transfers by contacting our team through the listed support options.
Data Security & Retention
Security measures focus on standard practices that protect stored information during normal operations. We retain records as long as needed to fulfill legal duties under our license and to handle any account activity. Exact time frames depend on the type of data and regulatory needs rather than a fixed schedule.
When data is no longer required we remove it according to those obligations. This approach keeps the process tied to verifiable requirements without promising specific durations that could change with updates to Curaçao rules.
Your Privacy Rights & Contact Info
You can request access to your personal information, ask for corrections, or request deletion where allowed by our license jurisdiction. These requests go through our support channels so the team can review them against regulatory rules.
Reach us via live chat, the help center, or email. Support operates 24/7. Use the Manage Account Settings area to update basic details yourself when possible. For privacy questions the same channels work and our team responds based on the information available in your account records.